It doesn't feel good to look at something that should reflect you and not see yourself. My alma mater, Haverford College, earlier this year sent me a bad email appeal. I lamented this poorly led, "all about us" missive. Here's what it said:

Why do I care about these dates, the fiscal year or the development department? What does this have to do with me? I looked at this appeal and I did not see myself. I did not recognize the do-gooder, warm institution I remember.

Later in the year, Haverford sent me a fantastic mailed appeal this week that is gold-standard marketing. I looked at this and I saw myself; literally.

You can almost see the line over to Katya ‘89, who is marketing for good. Open it up and it says, "Haverfordians make a difference in the world through their support." And it asks me to support the education of people like them. It's about me, people I can help, and the difference we all make. I love this appeal because it connects to the reader literally and emotionally. It's like looking in the mirror and seeing a reflection of myself - and my aspirations.

What's good: focusing on the donor. What's bad: focusing on yourself.