About Network for Good
Network for Good provides easy and affordable online fundraising services. Visit our website to learn more.
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Network for Good Job Opportunities
Network for Good is a dynamic, technology-based Internet-nonprofit and a key player in 21st century philanthropy. We are an organization that leverages social entrepreneurship and business acumen to meet the ever-growing philanthropic needs of individuals and nonprofit organizations. In addition to being one of the top destinations where consumers can search for donation and volunteer opportunities, Network for Good has developed a customer base of thousands of nonprofits, to whom it supplies the online transaction, marketing and CRM tools and services needed to increase fundraising, volunteerism and donor recruitment and management via the Internet. Available positions:
Customer Service Specialist, Nonprofit Services To continue growing our business, Network for Good is seeking an energetic and hard-working Customer Service Specialist to be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online. This individual will be responsible for responding daily to customer inquiries (via email and phone) on how to best use our services for online fundraising. The Customer Support Specialist will be trained on all of our services and take the lead in assisting customers with partner sites and our Basic Donate Now service which allows organizations to process donations from their website. This person will work with our marketing and support staff to respond to nonprofit and donor inquiries, help develop support material, and assist with special service-related projects. This position reports to our Operations Manager.
Job Responsibilities: - Provide superior customer support via email and telephone to nonprofit customers and donors
- Help create and upload template responses and FAQs
- Help troubleshoot and report technical issues
- Gather marketing intelligence related to customers and work with staff to improve training material and help guides
- Participate in customer support weekly calls
- Serve as the subject-matter specialist for inquiries related to marketing campaigns, Basic DonateNow and partner sites
- Assist with special projects that relate to customer service operations. Examples include: Assisting with payment exceptions, processing stale or returned checks and related operational needs
- Perform user acceptance testing on new development
Qualifications: - Minimum one-year experience in customer or client service
- Bachelor's degree or equivalent experience required
- Working knowledge of Windows based applications, including Microsoft Office products
- Working knowledge of the Internet and web-based applications
- Understanding of the fundraising and donor management process useful
- Knowledge of nonprofit or philanthropic sectors desirable
- Ability to achieve and maintain a high level of customer service and prompt resolution of issues
- Excellent written and verbal communication skills
- Strong administrative skills and the ability to multi-task effectively
- Individual should be self-motivated and have good attention for detail, completing assigned tasks efficiently with minimal supervision
- Candidates submitting an application must have legal authorization to work in the United States
To apply, please send a resume and cover letter to resumes@networkforgood.org. Back to top
Operations and Customer Support Specialist You are: A savvy customer support specialist seeking dynamic work, great colleagues, and the chance to help thousands of nonprofits raise funds and communicate with donors online. We are: A different kind of nonprofit -- one with the soul of a charity but the savvy of a business. Network for Good, founded by AOL, Yahoo! and Cisco, is the Internet's leading charitable resource - serving up over 1 million donation opportunities in one place and enabling nonprofits to connect with donors and volunteers via a growing array of technology tools. We've got a great team, great products, and great partners. Even Fast Company thinks so - we were recognized with a social capitalist award this year. How can you be a part of us? We are seeking an energetic and hard-working Operations and Customer Support Specialist. This individual will be responsible for serving the daily needs of coaching customers (via email and phone) on how to best use our services for online fundraising. The Operations & Customer Support Specialist will take the lead in assisting customers with our Basic Donate Now service, which allows organizations to process donations from their website and other partner sites. In addition, this person will develop support material, respond to nonprofit and donor inquiries, and help with grant disbursements and payment exceptions. Job Responsibilities: - Assist with monthly grant runs. Contact donors to resolve donation exceptions prior to payout. Perform basic financial reconciliation activities (e.g. verify deposits) prior to payout.
- Handle large volumes of check and EFT payment exceptions.
- Review and respond to credit card retrieval requests and chargebacks in a timely and accurate manner to minimize unnecessary losses.
- Provide day to day donation support. Assist donors and nonprofits with donation and grant issues using knowledge of our online giving system.
- Define and upload standard support responses to facilitate quick customer service turnaround in matters relating to donation processing and grant payments.
- Define and upload FAQs to provide self help to end users of our online giving system.
- Proactively identify enhancements to our online giving system and administrative applications to deliver a superior service to our end users.
- Help troubleshoot and report technical issues with in-house applications.
- Perform User Testing on new system development.
- Gather marketing intelligence related to customers and work with technical staff to improve training material and help guides.
Qualifications: - Minimum one-year experience in customer or client service.
- Bachelor's degree or equivalent experience.
- Working knowledge of Windows based applications, including Microsoft Office products.
- Working knowledge of the Internet and web-based applications
- Understanding of the fundraising and donor management process useful.
- Knowledge of nonprofit or philanthropic sectors desirable.
- Accounting/finance experience (e.g. prior experience handling credit card disputes, management of commercial bank accounts) highly desirable.
- Ability to achieve and maintain a high level of customer service and prompt resolution of issues.
- Excellent written and verbal communication skills
- Strong administrative skills and the ability to multi-task effectively
- Individual should be self-motivated and have good attention for detail, completing assigned tasks efficiently with minimal supervision.
- Candidates submitting an application must have legal authorization to work in the United States
To apply please submit a resume and cover letter to resumes@networkforgood.org Back to top
Development Team Lead/Senior Architect You are: A technologist seeking dynamic work, great colleagues, and the chance to lead a team that can change the world with your collective smarts. We are: A different kind of nonprofit -- one with the soul of a charity but the savvy of a business. Network for Good, founded by AOL, Yahoo! and Cisco, is the Internet's leading charitable resource - serving up over 1 million donation opportunities in one place and enabling nonprofits to connect with donors and volunteers via a growing array of technology tools. We've got a great team, great products, and great partners. Even Fast Company thinks so - we were recognized with a social capitalist award this year. How can you be a part of us? We are seeking an experienced development team lead with solid technical background and exceptional management skills. The candidate will be responsible for enhancing our existing line of successful web software products and developing new products and integrations. This position will have a fundamental and profound effect on the direction of Network for Good's products and product strategies. Experience with agile SDLC methodologies and management of complex Web applications is strongly desired. The architecture portion of this position consists of working with the VP of Technology Products and other senior management to plan new product development and new feature development. This position also requires hands-on development from an experienced, high-end developer.
Responsibilities:
The Development Team Lead provides the leadership, talent and drive to help Network for Good develop and deliver world-class software applications. Your responsibilities will include: - Extending our core products and add new features
- Prototyping and developing new products and integrations
- Serving as team lead for developers. Candidate will provide technical leadership.
- Working with the Network for Good VP of Technology and product development teams to define new products, features and enhancements. The ideal candidate is someone who is a strong architect and visionary, but likes to be in the details of the implementation.
- Applying technology to solve business problems
- Experience working in an Agile software development environment
- Troubleshooting and configuring hardware
- Data modeling and DB architecture
- Interacting with and managing technical services vendors
Qualifications: - BS or MS in Computer Science or Engineering or related field preferred. Equivalent experience is acceptable but strong CS fundaments are a requirement
- 10+ years of hands-on experience in design/architecture, web development
- Project-based experience in technical design, strategy/visioning and planning, development and deployment
- ASP.NET, C#, .NET Framework, VBScript, OO required. We are looking for someone who can develop using multiple different technologies and in multiple environments.
- Advanced MS SQL programming experience. Strong database design and programming skills in a SQL Server 2000/2005 environment
- Expert HTML, JavaScript, CSS skills; Experience using NHibernate, NUnit, and strong MVC experience
- Strong understanding of Information Architecture and content management/organization principles
- Strong knowledge of web site management technologies including web servers/hosting, internet protocols and standards (FTP, SFTP, XML, etc.), analytics, site search, email campaign management, and e-commerce
- Understanding of and ability to troubleshoot issues in a Microsoft environment at the C/C++ and Platform SDK level
- Experience with Windows Server 2003 Administration; including advanced configuration and documentation of production and development environments
- Microsoft VSS and SourceOffSite and Team Foundation Server
- MS IIS configuration/administration
- Good understanding of, and ability to troubleshoot TCP/IP network issues
- Candidates submitting an application must have legal authorization to
work in the United States
To apply please send a resume and cover letter to resumes@networkforgood.org Back to top
Director, Product Management Organization and Position Overview: Network for Good is a high paced, dynamic, technology-based Internet-nonprofit and a key player in 21st century philanthropy. We are an organization that leverages social entrepreneurship and business acumen to meet the ever-growing needs of philanthropic individuals and nonprofit organizations. To continue growing our business, Network for Good is seeking an experienced software product manager with solid technical project management experience. The candidate should be energetic, smart, savvy and should be able to demonstrate experience in strategic planning, requirements and project management. Experience with agile SDLC methodologies and management of complex Web applications is strongly desired. This position will have a fundamental and profound effect on the direction of Network for Good's products and product strategies. This position consists of reporting to the VP of Technology Products and working with other senior management to plan new product development and new feature development. Responsibilities: - Manage project activities for web based product development in a matrix environment
- Manage software development life cycle and project prioritization process
- Work closely with marketing and development teams
- Participate in designing and implementing a wide variety of web software products and business processes
- Participate in defining technology strategy with leadership and create product strategy
- Manage development of customer centric functional requirements and use cases
- Manage User Acceptance Testing and work with development team in defining technical architecture
- Complete competitive analysis on emerging software development trends in philanthropy
- Analyze and improve business processes for a variety of clients, working with all levels of the company to solve complex business problems
- Manage a team of requirements and business analysts
Qualifications: - Minimum of 8 years of product and project management experience in web based product development
- Experience with agile SDLC methodology and the creation and management of complex Web applications is strongly desired
- Bachelor's degree or equivalent experience required
- Demonstrate experience writing requirements that are customer centric and user experience driven instead of technology focused specifications
- Candidate must be interested in learning new technologies and new tools to meet the ever growing need of our customer base
- Motivated, self-starter, independent, results oriented professional
- Tech savvy, with a solid understanding of web 2.0 applications
- Great written, communication and organizational skills
- Track record of successfully delivering projects on-time and on-budget
- Experience with writing requirements documents and RFPs
- Detail oriented with ability to see the big picture
- Experience using Visio, MS Excel, MS Word, Photoshop, and MS Project is a must
- Experience in HTML is highly desirable
- Demonstrable experience managing multiple projects and team members is required
About Network for Good
The responsibilities of this job serve as a microcosm of Network for Good's organizational culture: we are a nonprofit that operates with the soul of a charity and the savvy of a business. People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that's always focused on achieving results. We live by our motto: "do good, feel good," and just as importantly, by our business plans. To apply, please send a resume and cover letter to resumes@networkforgood.org Back to top
Sales Associate Network for Good seeks an energetic, self-starter to join the Sales Team in turning nonprofit prospects for our online software services into customers. The Sales Associate - ideally a do-gooder with a passion for sales - will be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online. You will be expected to use your remarkable talents to get our products and training in the hands of as many nonprofits as possible, so they can raise more money online to advance their missions. Check out www.networkforgood.org/npo for more information on the services we offer. Job Responsibilities:
We are looking for someone with 1-3 years of sales experience to handle the following responsibilities: - Communicate with prospective nonprofit customers; follow-up on sales leads generated by marketing promotions and partner programs by phone and email.
- Manage inbound & outbound leads and reports in our Salesforce.com CRM database. Use the CRM system to identify opportunities for cross-selling opportunities
- Demonstrate software on the phone, via web, and occasionally in person at local conferences.
- Network within the local nonprofit community.
- Assist with marketing materials and campaigns.
Qualifications: - Bachelors degree or equivalent experience. Experience selling or supporting ASP solutions required. Nonprofit sector experience a plus.
- Knowledge of the Internet and software application services, particularly e-commerce applications, preferably ASP software model.
- Excellent interpersonal skills. Seeking an energetic, highly ambitious individual who is organized and has a good understanding of online software services (ASP). Very comfortable making phone calls. Ability to work well in a team and independently.
About Network for Good
The responsibilities of this job serve as a microcosm of Network for Good's organizational culture: We are a nonprofit that operates with the soul of a charity and the savvy of a business. People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that's always focused on achieving results. We live by our motto: "do good, feel good," and just as importantly, by our business plans. To apply, please send a resume and cover letter to resumes@networkforgood.org. Back to top
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