Welcome to the EmailNow Upgrade FAQ section. Feel free to navigate the contents below, or
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Where do we login?
From now on, to access your EmailNow account, please login at:
http://emailnow.networkforgood.org
If you have forgotten your login information, please contact emailnow-support@networkforgood.org and our support team will assist you.
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Getting Started
You can download the EmailNow Getting Started Guide online. We also offer an Online Help Directory, free Recorded Trainings and Webinars to help you get started with using the service.
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Very Important Terms of Service
EmailNow is a permission marketing and communication service, designed to facilitate email communication and interaction between your organization and people who are interested in receiving email correspondence from you. Your use of EmailNow carries a necessarily high standard of ethics and strict set of rules in order for both you and Network for Good to be compliant with the local, state, federal and international laws - as well as all pertinent guidelines and industry best practices - pertaining to use of email as a marketing and communication tool.
By using EmailNow to send emails to a recipient, you are representing to Network for Good that you have obtained permission to email that recipient. With that in mind, you agree to send emails only to those recipients who have a clear relationship with you and/or your organization or who have expressly indicated their desire to receive emails from you. Specifically, to receive emails from you, a recipient must meet one of the following criteria:
- Recipient has signed up or otherwise asked to receive your emails, using a form that clearly indicates that by submitting his or her email address he or she will receive emails from you;
- Recipient has a clear relationship with you, as (a) a volunteer or member of your organization, (b) a donor, or (c) someone who has purchased a good or service from you within the past eighteen months.
You may not use the EmailNow Service in conjunction with email lists or addresses that have been purchased, rented, appended or otherwise obtained from a third party, or which have been collected using a script or other harvesting method, or which have been obtained without the email address owner's knowledge, or which were initially obtained more than 18 months ago and have not received any correspondence from you since that time.
To read our complete permission policy, please visit:
https://app.e2ma.net/app/view:Terms
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Signup Forms (ACTION REQUIRED)
If you currently have a signup form on your organization's web site, you'll need to update the code for your organization's newsletter signup form on your web site so that your subscribers are being added to your upgraded account. Please visit http://help2.e2ma.net/Audience/CustomizingYourSignupScreen for more information on customizing your signup screen.
There are a few different ways to publish your signup screen to your website. Which one you use is completely up to you, and they all have their place. You can access all of these options by choosing 'Add this to your site' from the options menu to the right of the signup form's name. Here's a list of the methods.
- Link to It - This is a simple link to your signup form that you can incorporate into your website. Just copy the link and insert it into the HTML code of your site, and you're ready to go.
- Use a Pop-up - If you insert this code into your website, users will get a pop-up window containing your signup screen when they click.
- Use an iframe - The iframe option inserts the signup screen directly into your website. This is a great option if you want the screen to be built into your page, but it is a bit limited in terms of customization.
- Use a JavaScript Object - Our JavaScript object allows you to build your signup form directly into your website and customize it completely using CSS. Click here for detailed instructions on how to use this.
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What happens if someone unsubscribes or takes action on a Groundspring mailing after the upgrade?
If someone unsubscribes, bounces or subscribes to Groundspring after your upgrade has occurred, we have a script that runs a few times a day that will transfer that data into the appropriate place inside of your new EmailNow Account.
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Can I still open a
current campaign, rename it and save as new?
You can. From the main campaigns page, click the options button to the right of the campaign and choose 'Copy this mailing.' You can give the copy a distinct name and work from it.
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Do old campaign reports transfer with the upgrade?
Your reports for campaigns sent through Groundspring will not transfer but will be available for you to access in your old account through September 30, 2010. Please be sure to log into your Groundspring account and print/export any reports that you will want access to after the cutoff date.
Note: Your subscribers, custom fields and mailing lists will transfer.
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How do I import a list?
You can import up to 65,000 audience members at a time from an Excel (XLS) spreadsheet or any number of members from a Comma Separated Values (CSV) spreadsheet.
Note: Currently, we support Excel 1997-2003 files (marked with an .xls extension). If you're using Excel 2007 (marked with an .xlsx extension), you'll need to save your file as an Excel 97 spreadsheet before importing.
How to import members to your audience:
- From anywhere in audience, click Import. It's up top. From the import screen, click Create a new import on the top right.
- After reading the permissions reminder, click yes to continue. On the next screen, click Upload a File and browse your computer to pull up your file. The import screen will offer instructions for prepping your file, including special instructions for importing into special fields. It will also walk you through the steps of mapping the information in each column to the appropriate fields in your account.
- Map your fields by following the directions on the import screen, or click Guess to let the import screen try to make the matches for you. If your file contains a header row, use the 'Skip' option to exclude it from your import. Click Continue.
- Next, choose your import style. Add only, and we'll simply add the new email addresses in your file. Add & update, and we'll update every member record to match what's in your file. (Use add & update in cases where you want more information - like company names - to be added to existing member records.)
- Create a new group for your import, or select an existing group in your audience. Click Continue. Once you've reviewed your import summary, click Import to start the process.
Import speed will depend on the size of your file, as well as how large your existing audience is, since imports check every new record against every existing record. It all happens pretty fast, but you can check details of your import in the In Progress section.
You can also import Contacts and Leads from your Salesforce database. For more information in importing from Salesforce, please visit: http://help2.e2ma.net/Audience/ImportingFromSalesForce
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How do I export a list?
You can export any audience group's members to an Excel spreadsheet or CSV file.
How to export members:
- From the main audience screen, open group you're trying to export. To export your entire database, click View All Members above your list of audience groups.
- Use the menu above the member list to take 'all members' and copy them.
- Choose Copy to your desktop.
- Choose Excel or CSV (comma-delimited file). A file bearing the group name will be created.
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Do I still need an HTML editing program?
No. EmailNow has a built-in editor which will allow you to easily compose and add simple formatting to your mailing content without HTML coding knowledge.
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How do I transfer the code from an old mailing on Groundspring?
You can copy the HTML code from your Groundspring mailing and use it for a mailing in the upgraded EmailNow service by using the Upload Your Own (UYO) stationery. Gives you the flexibility of uploading your own code - just as you did with the former version of the EmailNow service.
If you are going to use the UYO feature, we strongly recommend that you review the Design Tips for Uploading Your Own HTML.
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Formatting Emails
EmailNow has a built-in editor that allows you to add simple formatting to your mailing content. This gives you the flexibility of creating HTML messages without needing to know HTML or additional HTML editing software. Please use the editor for all of formatting needs (unless you are using the Upload Your Own HTML feature).
Please visit this site for more information on using the editor.
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Adding Links & Images
The EmailNow Campaign editor makes adding links and images to your mailing even easier. Please visit the links below to learn more about using this feature.
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When do my Campaigns get saved?
Saving campaigns is definitely a different process now. Like with surveys, your draft is auto-saving all along the way. There a few things to keep in mind:
- If you put in text or an image, then click away to another page, your campaign is a draft.
- If you give it a name, but no subject, it remains a draft.
- If you give it a subject but no name, EmailNow leaves the campaign as a draft.
- If you give it a name and subject, but go back to campaigns main, it's still a draft.
- Moving from 'edit' to 'preview' is the only activity that saves the campaign and moves it from the draft to saved tabs.
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Changing Reply-To Settings
There are two ways to set your Reply-To settings in the new system:
- You can use your default settings (set by the Network for Good team) or
- Edit your Reply-To (name and email address shown to your recipients) settings within each Campaign.
To change the Reply-To settings within your Campaign, when in the Send process edit the Name and Email Address in the "Set your from address" section.
To change the default Reply-To name and email address, please contact emailnow-support@networkforgood.org.
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Updating Your Footer
With the former version of EmailNow, you were able to control the header and footer templates for each of your lists. With EmailNow, all changes to the footer information and built-in stationery will need to be changed by our staff. If you need assistance with updating your footer, please email emailnow-support@networkforgood.org.
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Adding Custom Member Fields
You can store a member's basic information, like name and email address, or you can choose to add more fields (and store more information), like city, state, zip, country or company name.
How to add member fields:
- From the main audience screen, click the Manage Fields button up top.
- In the member record, below the current fields, you'll see a drop down menu titled Add more fields. Select a field from the drop down menu, and click Add to turn it on.
- If the preset menu doesn't include the field you need, look below the menu for the option to create a new field. If that option is unavailable, contact us for a bit of assistance.
Note: All previous custom member fields created in your account will still be available for use and do not need to be recreated.
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Personalization
You will still have the option of personalizing your mailing to greet your recipients by first name, company name, or any other information you're storing about recipients in your list.
Visit this site to learn more about personalization options.
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Plaintext-Only Emails
You can still send plaintext emails to your subscribers through the EmailNow system. After composing, previewing and proofing your Campaign, click the Send tab and select "Plaintext Only" as the delivery style format.
Note: By sending plaintext only, you won't be able to track most opens for this campaign. All other tracking (receipts, clicks, forwards, etc) will work.
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Can I delete multiple campaigns/audience groups/response results at once?
Yes! Just check the boxes to the left of each item and choose the group action button over in the top right corner of the list to delete selected items.
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Where do I find the URL to post the campaign on my website?
Visit the main response page, click on the campaign name and copy the URL in the 'About this mailing' section of the response data.
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Not Receiving Emails
Having trouble figuring out why a campaign you've sent is ending up in a recipient's spam or junk folder?
Spam filters are very complex these days, as they have to be in order to combat the vast amount of email that's out there. As a result, there are many things that can affect deliverability rates.
However, the very best way to ensure that your email is reaching a recipient's inbox is to ask your audience members to add your 'from address' to their trusted/safe sender list or address book. (When someone signs up via a signup form, we remind them of this, but it never hurts for you to remind them as well.)
For more information on how to add an address to your safe sender's list, please visit our information page.
It may also be helpful to ask that your IT department whitelist the new EmailNow domain (e2ma.net) and IP Range (66.179.147.170 - 66.179.147.187)
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Social Sharing
The social sharing feature empowers your audience members to share your campaigns with their social network via email, Twitter, Facebook and LinkedIn.
Visit our information site to learn more about preparing your campaign for social sharing, tracking responses and more!
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Custom Stationery
With your upgraded version of EmailNow, you now also have the ability to have custom stationery designed and installed on your account.
- What is Stationery?
The stationery portion of the campaign is defined as the header and footer of the mailing. This is the piece that fames the mailing content. Customers can use one of our standard stationery options or they can request customized stationery by completing the design request form and returning it to emailnow-design@networkforgood.org. The fee for custom stationery is $99.00; turnaround time is 7 business days.
- What is the Layout?
The layout is defined as the body area of the campaign. You can use any of our standard layouts, or they can request a customized layout by emailing emailnow-design@networkforgood.org with their specifications. The fee for a custom layout is $99.00; turnaround time is 7 business days.
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Who do I contact for support?
You can reach our support team Monday through Friday from 9am - 7pm EST by emailing emailnow-upgrade@networkforgood.org.
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